Last updated: 25 July 2026
Cash on delivery means you never pay for something you haven't seen. Here is exactly what happens if you want to send something back.
Because every order is cash on delivery, you can inspect the box before handing over any money. If something is wrong โ the wrong item, a broken seal, a damaged bottle, or an expiry date that is too close โ refuse the delivery on the spot and you pay nothing.
If you have already paid and changed your mind, you can return any unopened, unused product in its original sealed packaging within 7 days of delivery.
Message us on WhatsApp at +961 70 000 000 with your order reference and we will arrange collection or a drop-off. Return delivery costs $3 and is deducted from the refund, unless the return is our mistake โ in that case we cover it.
For health and safety reasons we cannot accept opened or unsealed supplements, powders or teas, or any product whose tamper seal is broken. This is standard for food supplements in Lebanon and is not a reflection on you.
We also cannot accept returns after 7 days from delivery.
If we sent the wrong product, an item arrived damaged, or something is missing from your order, tell us within 48 hours of delivery and we will replace it or refund it in full, including delivery. Send us a photo on WhatsApp and we will sort it out โ no arguments.
Because we do not take card payments, refunds are paid in cash when we collect the returned item, or by OMT/Whish transfer if that is easier for you. Refunds are issued within 3 working days of us receiving the product back.
You can cancel any order free of charge before it is dispatched. Message us on WhatsApp as soon as you can and we will stop it.